RNB Privacy Policy

Privacy Policy

Effective Date: July 20, 2026  ·  Last Updated: July 20, 2026

1. Introduction

RNB Property Management respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how personal information is collected, used, retained, and disclosed when you:

1. Visit rnbrentals.com or another website operated by or on behalf of RNB Property Management
2. Contact an RNB Property Management office
3. Search for or inquire about a rental property
4. Apply to rent a property
5. Enter into or manage a tenancy
6. Submit a maintenance request
7. Use an applicant, resident, tenant, or property owner portal
8. Request property management or leasing services
9. Communicate or otherwise interact with an RNB Property Management office

For purposes of this Privacy Policy, “RNB,” “we,” “us,” and “our” refer to the RNB Property Management office that collects or receives your personal information.

RNB Property Management operates through three separately licensed California real estate brokerages: RNB Property Management (DRE #01900856), RNB Property Management Elk Grove (DRE #02062331), and RNB Property Management Golden Gate (DRE #02147314). The office responsible for your information may be identified through the office page you selected, your application, management agreement, lease, correspondence, portal, or other transaction documents.

An office may provide an additional privacy notice when its practices or legal obligations differ from those described in this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected online and offline in connection with RNB property management, leasing, rental application, tenant, resident, property owner, maintenance, vendor, and website operations.

Personal information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household.

Personal information does not include information that has been aggregated, anonymized, or deidentified so that it cannot reasonably be associated with an individual or household.

3. Personal Information We Collect

The information we collect depends on how you interact with RNB.

A. Contact and Identification Information

We may collect:

1. Name
2. Mailing address
3. Property address
4. Email address
5. Telephone number
6. Signature
7. Preferred communication method
8. Account or portal username
9. Information needed to verify your identity

B. Rental Inquiry Information

When you search for or inquire about a rental property, we may collect:

1. Properties you viewed or requested information about
2. Desired location
3. Desired move in date
4. Rental budget
5. Household size
6. Pet information
7. Property features or accommodations requested
8. Tour or showing preferences
9. Messages and communications relating to your property search

C. Rental Application and Screening Information

When you apply to rent a property, we or our service providers may collect:

1. Date of birth
2. Social Security number or other taxpayer identification number
3. Driver’s license, state identification, passport, or other government identification information
4. Current and previous addresses
5. Rental history
6. Employment history
7. Employer contact information
8. Income and asset information
9. Bank statements, pay statements, tax documents, or other proof of income
10. Credit history and credit related information
11. Consumer reports and screening results
12. Eviction history
13. Bankruptcy information
14. Criminal history, where permitted by applicable law
15. References
16. Prior landlord information
17. Vehicle information
18. Pet and service animal information
19. Names and information concerning proposed occupants
20. Emergency contact information
21. Information relating to guarantors or cosigners
22. Any other information you provide in connection with your application

Consumer reports and screening information may be subject to additional disclosures, authorizations, and rights under federal and state consumer reporting laws.

D. Tenant and Resident Information

If you become a tenant or resident, we may collect:

1. Lease and occupancy information
2. Rent payment and account history
3. Security deposit information
4. Notices and correspondence
5. Inspection records
6. Maintenance requests
7. Photographs or videos relating to property condition
8. Entry and access records
9. Utility information
10. Insurance information
11. Vehicle and parking information
12. Pet information
13. Emergency contact information
14. Complaints, incident reports, and lease compliance information
15. Information concerning reasonable accommodation or modification requests where voluntarily provided and legally permitted
16. Information submitted through tenant or resident portals

E. Property Owner and Client Information

If you own property or request property management or leasing services, we may collect:

1. Property ownership information
2. Property addresses and characteristics
3. Management and leasing preferences
4. Management agreements and related documents
5. Tax identification information
6. Bank account and payment information
7. Insurance information
8. Mortgage, homeowner association, utility, and vendor information
9. Property income and expense information
10. Statements, invoices, receipts, and accounting records
11. Maintenance, inspection, and property condition information
12. Communications and instructions concerning the property

F. Financial Information

We or our payment service providers may collect:

1. Bank account information
2. Payment card information
3. Electronic payment information
4. Rent and fee payment history
5. Refund information
6. Security deposit information
7. Owner distribution information
8. Invoices and billing records

Payment information may be collected and processed directly by AppFolio, banking institutions, payment processors, or other payment service providers. RNB may not receive or retain complete payment card or banking credentials when those credentials are entered directly into a third party payment system.

G. Maintenance and Vendor Information

When you submit, receive, or perform maintenance or vendor services, we may collect:

1. Contact information
2. Property and unit information
3. Maintenance descriptions
4. Photographs, videos, and supporting documents
5. Scheduling information
6. Entry instructions
7. Invoices and payment information
8. Licenses, insurance, and tax information
9. Communications concerning the requested work

H. Communications

We may collect information contained in:

1. Emails
2. Text messages
3. Website forms
4. Portal messages
5. Maintenance requests
6. Letters and notices
7. Customer service communications
8. Call notes
9. Other communications with RNB employees, agents, contractors, property owners, applicants, tenants, residents, or vendors

I. Website and Device Information

When you use our website or online services, we may automatically collect:

1. Internet Protocol address
2. Browser type
3. Device type
4. Operating system
5. Pages viewed
6. Date and time of access
7. Referring website
8. Website interactions
9. Session and security information
10. Approximate location derived from an Internet Protocol address
11. Advertising and campaign identifiers, including identifiers set by Google advertising technologies
12. Information collected through cookies or similar technologies

We may use this information to operate the website, maintain security, prevent fraud, troubleshoot problems, understand website usage, measure advertising performance, and improve our services. See Section 8 for details on cookies and online tracking.

J. Sensitive Personal Information

Some information we collect may be considered sensitive personal information under applicable law. This may include:

1. Social Security numbers
2. Driver’s license and other government identification numbers
3. Account login credentials
4. Financial account information
5. Precise information concerning income or finances
6. Contents of certain private communications
7. Information relating to accommodation requests
8. Other information treated as sensitive under applicable law

We use sensitive personal information only as reasonably necessary to provide requested services, process applications, manage properties and tenancies, prevent fraud, maintain security, comply with legal obligations, and carry out other purposes permitted by law.

We do not use sensitive personal information to infer characteristics about individuals for advertising purposes.

4. Sources of Personal Information

We may collect personal information from:

1. You
2. Other applicants, occupants, guarantors, or household members
3. Property owners and landlords
4. Current and former employers
5. Current and former landlords
6. Personal and professional references
7. Consumer reporting agencies
8. Tenant screening and background screening providers
9. AppFolio and other property management platforms
10. Payment processors and financial institutions
11. Insurance providers
12. Maintenance vendors and contractors
13. Utility providers and homeowner associations
14. Public records and government sources
15. Our websites, portals, custom software, and information systems
16. Advertising and analytics providers
17. Service providers that support our operations
18. Other persons or organizations acting with your direction or authorization

When you provide personal information about another person, you represent that you are authorized to provide that information and that you have provided any notice or obtained any consent required by law.

5. How We Use Personal Information

We may use personal information to:

1. Respond to questions, inquiries, and requests
2. Provide information about available rental properties
3. Schedule property tours and appointments
4. Process rental applications
5. Verify identity, income, employment, rental history, and references
6. Obtain and evaluate consumer reports and screening information
7. Evaluate rental qualifications
8. Communicate application decisions
9. Prepare, administer, and enforce leases and other agreements
10. Collect rent, deposits, fees, and other amounts
11. Process payments, refunds, and owner distributions
12. Provide tenant, resident, applicant, and property owner portals
13. Manage rental properties and tenancies
14. Coordinate maintenance, repairs, inspections, and property access
15. Communicate with applicants, tenants, residents, property owners, vendors, and other parties
16. Maintain accounting, tax, compliance, and transaction records
17. Prevent fraud, identity theft, misuse, and security incidents
18. Protect the health, safety, property, and legal rights of RNB and others
19. Investigate complaints, incidents, and potential lease violations
20. Establish, exercise, or defend legal claims
21. Comply with fair housing, consumer reporting, real estate, tax, accounting, court, and other legal obligations
22. Operate, secure, troubleshoot, and improve our websites, portals, software, and services
23. Market our leasing and property management services, including through online advertising, and measure the performance of that advertising
24. Complete a business transaction involving the sale, transfer, restructuring, or financing of a business or its assets
25. Carry out other purposes disclosed when the information is collected

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.

A. Property Owners and Landlords

Applicant, tenant, resident, maintenance, lease, payment, and property information may be disclosed to the owner or landlord of the applicable property.

Property owners may receive application information, screening summaries, tenant records, maintenance information, financial records, and other information reasonably necessary to make decisions or manage the property.

B. AppFolio and Technology Providers

We may disclose personal information to AppFolio and other providers of:

1. Property management software
2. Applicant and resident portals
3. Custom software and internal systems
4. Website hosting
5. Email and communications
6. Document storage
7. Cybersecurity
8. Data backup
9. Customer support
10. Information technology services

These providers may process personal information on our behalf or as otherwise described in their own privacy notices.

C. Screening and Consumer Reporting Providers

We may disclose personal information to tenant screening companies, consumer reporting agencies, background screening providers, identity verification providers, fraud prevention providers, and related services.

These providers may obtain information from credit bureaus, public records, prior landlords, employers, references, and other lawful sources.

D. Payment and Financial Service Providers

We may disclose information to:

1. Payment processors
2. Banks and financial institutions
3. Electronic payment networks
4. Accounting providers
5. Deposit and refund service providers

E. Property Management Service Providers

We may disclose information to:

1. Maintenance providers
2. Contractors
3. Inspectors
4. Locksmiths
5. Utility providers
6. Insurance providers
7. Resident benefit service providers
8. Homeowner associations
9. Legal notice and document delivery providers
10. Other vendors involved in managing or servicing a property

We limit the information disclosed to what is reasonably necessary for the service being provided.

F. Advertising and Analytics Providers

Our website uses Google advertising technologies. Identifiers, cookie data, IP address, and information about your interactions with our website may be disclosed to Google so that we can measure advertising performance and reach people who have visited our website. See Section 7 and Section 8 for your choices.

We do not disclose application, screening, tenancy, financial, or other sensitive information to advertising providers.

G. Professional Advisers

We may disclose information to attorneys, accountants, auditors, insurance professionals, consultants, and other professional advisers.

H. Government and Legal Recipients

We may disclose personal information:

1. To comply with laws, regulations, subpoenas, warrants, court orders, or legal proceedings
2. To respond to requests from courts, government agencies, law enforcement, or regulators
3. To investigate fraud, threats, unlawful conduct, or security incidents
4. To protect the rights, safety, and property of RNB, property owners, applicants, tenants, residents, vendors, or others
5. To establish, exercise, or defend legal claims

I. Business Transactions

Personal information may be disclosed or transferred as part of a merger, sale, financing, acquisition, reorganization, bankruptcy, transfer of management accounts, or sale of some or all of a business or its assets.

J. With Your Direction or Consent

We may disclose personal information when you direct us to do so or when you provide consent.

7. Sale and Sharing of Personal Information

RNB does not sell personal information, as the term “sell” is defined under the California Consumer Privacy Act. That definition covers disclosure for monetary or other valuable consideration, and we do not disclose personal information for either.

“Selling” and “sharing” are separate terms under that law. We do not sell. We do engage in activity that may be treated as sharing, which is described below.

RNB does not disclose customer personal information to unaffiliated third parties for those third parties’ own direct marketing purposes.

We do use Google advertising technologies on our website. When these technologies are active, online identifiers and website activity may be disclosed to Google in a way that California law may treat as “sharing” personal information for cross context behavioral advertising. We treat this activity as sharing so that you receive the full benefit of your privacy rights.

The categories of personal information that may be shared for cross context behavioral advertising are limited to identifiers, internet and network activity information, and approximate location derived from an Internet Protocol address. The category of recipient is Google, as our advertising provider.

We do not share application, screening, tenancy, payment, or sensitive personal information for cross context behavioral advertising, and we do not knowingly sell or share the personal information of consumers under 16 years of age.

If our practices change, we will update this Privacy Policy and provide any notices and privacy choices required by applicable law.

8. Cookies and Online Tracking

Our website uses cookies and similar technologies in two categories.

A. Strictly Necessary and Functional

These are used to:

1. Maintain website functionality
2. Remember selections, office preference, and session information
3. Protect website and form security
4. Prevent fraudulent or automated submissions
5. Troubleshoot errors
6. Understand basic website performance

B. Advertising

Our website loads Google advertising tags that set cookies and collect online identifiers. We use these to measure which advertisements and campaigns lead to rental inquiries and owner leads, and to present our advertisements to people who have previously visited our website.

You may adjust your browser to block or delete cookies. Blocking strictly necessary cookies may prevent portions of the website, forms, portals, or other services from working properly. Blocking advertising cookies does not affect website functionality.

Global Privacy Control

Where required by applicable law, we recognize legally valid browser based opt out preference signals, such as Global Privacy Control. When our website receives a request carrying such a signal, we treat it as a request to opt out of the sharing of personal information for cross context behavioral advertising, and the advertising technologies described above are not loaded for that browser and device. The opt out applies to every page you visit while the signal is enabled.

Section 7 displays whether we detected and honored an opt out preference signal from the browser you are using right now, so you can confirm the behavior rather than take our word for it.

Do Not Track

Some browsers provide a Do Not Track setting. Because there is not currently a universally accepted standard for interpreting Do Not Track signals, our website does not respond to general Do Not Track browser settings. We do honor Global Privacy Control signals as described above.

9. Third Party Websites and Services

Our website may contain links to or integrations with AppFolio, payment providers, screening providers, mapping services, social media services, maintenance platforms, advertising providers, and other third party websites or services.

A third party may have its own privacy policy and terms. RNB is not responsible for the privacy or security practices of an independently operated third party service.

You should review the privacy policy of a third party service before providing personal information directly to that service.

10. Text Messaging

If you provide a mobile telephone number, RNB may send text messages relating to your inquiry, showing, application, tenancy, maintenance request, or account.

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message, or by contacting the applicable RNB office. Reply HELP for assistance.

Opting out of text messages does not opt you out of email, telephone, or written notices that we are required or permitted to send in connection with a tenancy, application, or management agreement.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by law.

The criteria used to determine retention periods include:

1. The duration of an inquiry, application, tenancy, property management relationship, vendor relationship, or other business relationship
2. The time needed to complete the purpose for which the information was collected
3. Fair housing, consumer reporting, real estate, tax, accounting, and recordkeeping requirements
4. Applicable statutes of limitation
5. Contractual requirements
6. Fraud prevention and information security needs
7. Pending or reasonably anticipated claims, disputes, audits, investigations, or legal proceedings
8. Requirements imposed by property owners, insurers, courts, regulators, or government agencies
9. Whether continued retention is reasonably necessary to protect legal rights or property

Different categories of information may be retained for different periods.

Application and screening records may be retained after an application is approved, denied, withdrawn, or abandoned when reasonably necessary to comply with fair housing, consumer reporting, recordkeeping, or legal requirements.

When information is no longer reasonably necessary, we may delete, destroy, deidentify, or anonymize it in accordance with our records management practices and applicable law.

12. Information Security

RNB uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

1. Access restrictions
2. Password and authentication controls
3. Secure portals
4. Encryption where appropriate
5. Employee confidentiality obligations
6. Vendor management
7. Security monitoring
8. Data backup and recovery procedures
9. Records disposal practices

No website, email system, software platform, storage system, or method of transmission is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed without authorization.

You are responsible for maintaining the confidentiality of your portal credentials and notifying us if you believe your account or information has been compromised.

13. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through our website, and we do not knowingly sell or share the personal information of consumers under 16 years of age.

A parent, guardian, applicant, tenant, or property owner may provide information about a minor occupant when reasonably necessary for a rental application, lease, tenancy, emergency contact, or other legitimate housing purpose.

If you believe a child has submitted personal information directly to us without appropriate authorization, contact the applicable RNB office so that we can review and address the situation.

14. Privacy Rights and Choices

Depending on where you reside and which laws apply to the applicable RNB office, you may have the right to:

1. Request information about the personal information we have collected about you
2. Request access to specific pieces of personal information
3. Request correction of inaccurate personal information
4. Request deletion of personal information, subject to legal exceptions
5. Request information about the sources, purposes, and recipients of personal information
6. Request a portable copy of certain personal information
7. Opt out of the sale or sharing of personal information
8. Limit certain uses or disclosures of sensitive personal information
9. Authorize another person to submit a request on your behalf
10. Receive equal service and not be discriminated against for exercising a privacy right

These rights are not absolute. We may deny or limit a request when permitted or required by law, including when information must be retained to:

1. Complete a transaction
2. Manage a tenancy or property
3. Comply with legal or contractual obligations
4. Maintain business records
5. Detect or prevent fraud or security incidents
6. Exercise or defend legal claims
7. Protect the rights and safety of others
8. Comply with consumer reporting, fair housing, tax, accounting, real estate, or other legal requirements

15. California Privacy Rights

To the extent the California Consumer Privacy Act applies to the applicable RNB office, California residents may have the following rights:

A. Right to Know and Access

You may request that we disclose:

1. The categories of personal information collected about you
2. The categories of sources from which the information was collected
3. The purposes for collecting, using, or disclosing the information
4. The categories of recipients to whom the information was disclosed
5. The specific pieces of personal information collected about you

B. Right to Delete

You may request deletion of personal information collected from you, subject to legal exceptions.

C. Right to Correct

You may request correction of inaccurate personal information maintained about you.

D. Right to Opt Out of Sale or Sharing

You may request that a covered business not sell or share your personal information.

RNB does not sell personal information. RNB does share limited online identifiers and website activity information with Google for cross context behavioral advertising, and you may opt out using any of the methods described in Section 7.

E. Right to Limit Use of Sensitive Personal Information

Where applicable, you may request that certain uses or disclosures of sensitive personal information be limited.

RNB uses sensitive personal information only for purposes reasonably necessary to provide property management, leasing, screening, tenancy, payment, maintenance, security, legal, and related services, and not to infer characteristics for advertising.

F. Right to Nondiscrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

16. Submitting a Privacy Request

You may submit a privacy request by:

1. Contacting the applicable RNB office through the Contact Us page for your office
2. Calling the applicable office using the telephone numbers listed in Section 17
3. Mailing a written request to the applicable office

Please identify your request as a “Privacy Request” and provide enough information for us to understand and process it.

How We Respond

We will confirm receipt of your request within 10 business days and respond within 45 calendar days. If we need more time, we will notify you and may extend our response by an additional 45 calendar days, for a maximum of 90 calendar days from the date we received your request.

Identity Verification

Before fulfilling certain requests, we may need to verify your identity and authority to make the request.

Verification may require us to compare information provided in the request with information already maintained by RNB.

We will request only the information reasonably necessary to verify the request. Information collected for verification will be used for that purpose and other purposes permitted by law.

Authorized Agents

You may designate an authorized agent to submit a request on your behalf where permitted by law. We may require:

1. Proof of the agent’s authority
2. Written permission signed by you
3. Direct verification of your identity
4. Confirmation that you authorized the request

17. Office Contact Information

Contact the RNB office involved in your inquiry, application, tenancy, property, or management relationship.

You may also contact us through the Contact Us page for your office.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, vendors, or legal obligations.

When we make changes, we will post the revised Privacy Policy on our website and update the “Last Updated” date at the top.

When required by law, we may provide additional notice of material changes through a website notice, portal message, email, or other reasonable communication.

Your continued use of our website or services after a revised policy becomes effective does not waive any rights that cannot legally be waived.

19. Questions and Complaints

Questions, concerns, or complaints about this Privacy Policy or our handling of personal information may be directed to the applicable RNB office using the contact information above.

We will review privacy concerns and respond as reasonably appropriate under the circumstances and applicable law.